Norfolk Coastal Eco Retreats

Terms and Conditions

Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

Bookings are subject to the following terms and conditions.

• A contract between you and Norfolk Coastal Eco Retreats will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
• A non-refundable 20% deposit of the holiday cost is payable at the time of booking. Bookings made less than eight weeks before your arrival date must be paid in full, plus the £250:00 refundable damage deposit.
• The balance must be paid no later than eight weeks before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.
• All cancellations must be notified in writing. If you cancel your holiday more than 8 weeks before it is due to start, then your deposit will be forfeit. If you cancel 8 weeks or less before the holiday, then 60% of the base cost of your booking will be charged. If you cancel 6 weeks or less before the holiday, then 85% of the base cost of your booking will be charged. If you cancel 4 weeks or less before the holiday, then 100% of the base cost of your booking will be charged.
• We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
• Your booking will not be cancelled by Norfolk Coastal Eco Retreats except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
• No parties or events – the maximum number of persons using the accommodation at any time must not exceed 6 persons. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
• We do not allow guests to have visitors to stay overnight during their stay.
• Bookings cannot be accepted from persons under eighteen years of age.
• Norfolk Coastal Eco Retreats reserves the right to refuse a booking without giving any reason.
• We or our representatives reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.
• Holiday stays normally commence at 4:00pm unless otherwise agreed and guests are required to vacate the property by 9:00am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.
• Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at the expense of the client.
• Pets
  -Only 1 well behaved dog is allowed at one time
  -Please don’t let pets in the bedrooms or on the furniture, especially sofas and beds
  -Guests are responsible for cleaning up after their pets
• Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you, your pet or any member of your party and agree to indemnify Norfolk Coastal Eco Retreats in full for any loss that we may incur as a result. A breakage deposit of £250:00 is required and will be returned within 14 days of the end of your holiday, less the cost of damage/breakages.
• Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage.
• Please do not move any furniture from one room to another.
• Please remove shoes on entering the house.
• Please lock the doors and close the windows when you leave the property unoccupied.
• Please make sure you switch off lights, heating or any electrical appliances when you go out – we’re an eco-friendly holiday home.
• Please don’t take any provided bath towels with you to the beach.
• Norfolk Coastal Eco Retreats reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
• Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
• The client may under no circumstance re-let or sublet the property, even free of charge.
• Norfolk Coastal Eco Retreats shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or garden.
• No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.
• Norfolk Coastal Eco Retreats is not responsible for the loss of any personal belongings or valuables of the guest.
• All inventory must remain in the property and not be taken to another property.
• Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision.
• Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties. Parking is limited to 3 vehicles at the front of the property.
• Please respect the community and try to keep noise levels to a minimum, especially between 11pm and 8am.
• Norfolk Coastal Eco Retreats reserves the right to terminate a holiday without compensation where the unreasonable behaviour of the person named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
• Barbecue – please use the designated barbecue utensils and clean the barbecue after use.
• Candles are not allowed inside the house.
• Check-out – Please leave the property in the condition your found it (Check-out time is 10:00am on the day of departure and we would appreciate it if your would empty bins and clean dirty dishes prior to departure).
• Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to Norfolk Coastal Eco Retreats and we will endeavour to put matters right. Any complaints not reported to Norfolk Coastal Eco Retreats at the time and only reported after the client has returned from holiday will not be considered by Norfolk Coastal Eco Retreats.
• Norfolk Coastal Eco Retreats reserves the right to make reasonable amendments or additions to these terms and conditions without notice.
• This property is privately owned. Norfolk Coastal Eco Retreats expects all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

Norfolk Coastal Eco Retreats